RelaxPod · RelaxQ by RelaxPod

Privacy Policy

Last updated: October 1, 2026

This explains what personal information we collect, why, who we share it with, how long we keep it, and how you can see, change or delete it. We follow the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).

Who we are

RelaxPod rents out massage chairs for events in the Philippines. RelaxQ by RelaxPod is our no-line queue system: guests scan a QR code, get a number, and we text them when it's their turn. Other event suppliers (for example coffee carts and photo booths) can also use RelaxQ for their own lines.

RelaxPod is run by Bernadette Joy Locsin, who decides how your information is used. You can reach us at relaxpodhaven@gmail.com or 0946 127 8916.

What we collect

When you book chairs

Your name, phone number, and email if you give it.
Your Facebook, Instagram or LinkedIn link if you give it, and how you found us.
Event details: date, start time, venue address, map link, package, expected guests and any notes.
Payment details: the payment method you chose and the receipt screenshot you upload. A receipt usually shows your name, part of your account number, the amount and a reference number. If you pay online through PayMongo, PayMongo handles your payment. We receive the amount, method and reference, never your card number or e-wallet PIN.

When you join a line at an event

Your mobile number, so staff can message you when it's your turn.
How you'd like to be messaged: text, WhatsApp or Viber.
Your queue number and times. Some businesses also ask for a first name or take your order (for example, a drink).
Whether you ticked the box to receive promos.
If you rate your massage or send an idea after your turn: your star rating and what you wrote, saved with your queue number. We don't save your mobile number with it, so please don't put personal details in your comment.

When you have a RelaxQ business account

Your business name, your name, mobile number, email and Facebook or Instagram page, and the kind of business you run.
Your password, stored scrambled so no one (including us) can read it.
Names and mobile numbers of staff you add, your events, menus, pass purchases and receipt details (business name, and TIN if you add it).

When you sign in with Google or Facebook

We receive only your name, email address and profile picture, and use them only to create your account and log you in. We never see your Google or Facebook password, we don't get your friends list or posts, and we never post anything for you.

When you use our website

Our sign-up and log-in pages use Cloudflare Turnstile to check that you're a person, not a bot. It looks at basic browser and device signals for this check only.
Our hosting providers keep short technical logs (such as IP address, browser type and time of visit) to keep the site secure and working.
Staff and business devices keep a sign-in token so people stay logged in. We don't use advertising trackers, and we don't sell your information.

Why we use it

To handle your booking: confirm your date, check your payment, deliver and set up the chairs, and contact you about your event.
To run the line: give you a number, show your place in line, and message you when it's your turn.
To run RelaxQ accounts: set up new business accounts, let them buy passes and create events, and send receipts and log-in codes.
To send promos, only if you said yes: you can say no or stop them at any time.
To improve our service: read the ratings and ideas guests send us.
To keep things safe: stop bots, fake accounts, fake payments and misuse.
To follow the law: for example, keeping payment and tax records.

We rely on your consent (for promos), on what's needed to give you the service you asked for, on our legitimate interest in keeping the service safe, and on our legal obligations.

We don't sell your information. We share it only with:

Service providers that run parts of our service for us: Google (Google Sheets, Drive and Gmail for booking records and messages), Netlify (website and app hosting), Supabase (the RelaxQ database), Cloudflare (the human check), PayMongo (online payments) and our email-sending service (log-in codes and receipts). They may only use your information to provide their service to us.
The business running the line you joined: when you join a line for another business on RelaxQ, that business sees your number, and your name or order if asked. If you tick their promo box, they receive your mobile number for their own promos and are responsible for how they use it. RelaxPod doesn't use other businesses' guest lists for its own marketing.
WhatsApp or Viber: only if you choose them to be messaged. Our staff message you from their own phone through that app, so your mobile number is used in that app and is subject to its privacy policy.
Google or Facebook: only if you choose to sign in with them.
Authorities: only when the law requires it.

Some of these providers store information on servers outside the Philippines. We use providers that protect information with security measures such as encryption.

How long we keep it

Queue mobile numbers: deleted automatically 7 days after the event's line closes, unless you ticked the promo box.
Ratings and ideas: kept for as long as they help us improve our service. They don't include your mobile number.
Promo lists: kept until you ask to be removed, or until the business deletes them.
Bookings and payment records, including receipt screenshots: kept as long as tax and accounting laws require, then deleted.
RelaxQ accounts: kept while your account is open. When you close it, we delete your account details within 30 days, except payment records we must keep by law.
Technical and security logs: kept for a short time, then deleted by our providers.

How we protect it

Our pages use secure connections (HTTPS). Passwords are stored scrambled, the admin side needs a password and a code sent by email on new devices, staff use their own PINs, and log-in pauses after repeated wrong tries. Only people who need your information to do their job can see it. If a data breach ever puts your information at risk, we'll tell you and the National Privacy Commission as the law requires.

Your rights

Under the Data Privacy Act, you have the right to:

be informed about how your information is used
access the information we have about you
object to how we use it, including promos
correct information that's wrong
have your information erased or blocked
get a copy of your information in a common format
file a complaint
claim damages if you're harmed by misuse of your information

To use any of these rights, email relaxpodhaven@gmail.com. We may ask you to confirm who you are first. To delete your data, see Delete my data. If you're not happy with our answer, you can complain to the National Privacy Commission at privacy.gov.ph.

Age

Bookings and RelaxQ business accounts are for people 18 and older. Anyone can join a line, and the only thing we need is a mobile number. If you think a child gave us information, contact us and we'll delete it.

Changes to this policy

If we change this policy, we'll post the new version here with a new date. If a change is important, we'll also let RelaxQ account holders know by email.

Contact us

RelaxPod · relaxpodhaven@gmail.com · 0946 127 8916 · facebook.com/relaxpodhaven